For midweek and one day events (except theatre and concerts which are non-refundable unless you are replaced)  providing you give us more than FIVE FULL WORKING DAYS notice (Monday to Friday), you will receive a full refund less a £3 cancellation fee (except where stated in the newsletter event description).

For overnight events and events costing more than £100 (but excluding overseas trips) providing you give us more than FIFTEEN FULL WORKING DAYS notice (Monday to Friday), you will receive a full refund less a £15 cancellation fee (except where stated in the newsletter event description).

For Holidays (i.e. more than 3 nights away) and Overseas trips cancellation is as per the Terms and Conditions of the Supplier, as supplied with Holiday Information Packs.  Cancellation can only be accepted in writing.

Where cancellation is received within the cancellation period prior to an event you will lose all monies paid (and you will also be liable for any balance) when we cannot replace you.  If you simply do not turn up for an event without contacting us (24 hour ansaphone) you will automatically forfeit any money paid, and will be liable for any balance. 

Should Spice cancel any event you will be issued with a full refund. 

If you pay by credit card a refund will automatically go back on your credit card for amounts exceeding £25.  For amounts less than £25 a credit note will issued be to you    If you pay by cheque a cheque refund will be issued.  Credit notes can be used on our online booking system as payment for events or they can be returned to the office for a refund or as payment for events.  Credit Notes cannot be used for Spice UK National events or with other Spice Groups. 

Obviously it always helps us if you give us as much notice as possible.  Our policy is that wherever possible we will always issue a refund